Shipping Policy
Company Name: Addups Enterprises
Registered Office: Shop No A-217, 2nd Floor, Puri High Street, Sec 81, High Street, Faridabad, Haryana – 121003
Corporate Office: 936 Nayabad Main Road, Shibalay, Shop-2, Nayabad, Kolkata – 700094
POC Email: addups.enterprises@gmail.com
Website: www.addupsenterprises.com
At Addups Enterprises, we are committed to delivering your products safely, securely, and on time. This Shipping Policy explains our order processing, delivery methods, timelines, and related terms.
1. Order Processing Time
-
Orders are processed within 1–2 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Partners
We partner with trusted logistics providers to ensure reliable delivery:
-
Delhivery
-
Blue Dart
-
DTDC
-
Ecom Express
-
India Post (select locations)
Delivery partner selection depends on your location and order size.
3. Shipping Charges
-
Shipping charges (if any) are displayed at checkout.
-
Charges vary based on location, order weight, and product category.
-
Free shipping may be offered on selected products or minimum order value.
4. Delivery Timeline
Delivery timelines vary by location:
-
Metro Cities: 3–5 working days
-
Tier 1 & 2 Cities: 4–7 working days
-
Remote Areas: 7–10 working days
Note: Delivery times may vary due to holidays, courier delays, weather, or other unforeseen factors.
5. Order Tracking
-
You will receive a tracking link via email, SMS, or WhatsApp once your order is shipped.
-
You can track your order in real-time on the courier partner’s website.
6. Delivery Attempts
-
Couriers will make two delivery attempts.
-
If you are unavailable or unreachable, the package may be returned to us.
-
Re-delivery may incur additional charges.
7. Incorrect or Incomplete Address
-
If the shipping address is incorrect, incomplete, or unreachable, delivery may be delayed or returned.
-
Customers are responsible for re-shipping charges.
8. Damaged or Missing Packages
-
If your package is damaged, tampered, or missing items, contact us within 24 hours.
-
Provide photos or videos of the issue.
-
We will resolve the issue via replacement or refund as per our Refund & Return Policy.
9. Delivery Restrictions
-
Certain remote locations may have restricted shipping due to courier limitations.
-
If delivery is not possible, we will inform you and refund the order amount.
10. Contact Us
For shipping inquiries, contact:
Addups Enterprises
Email: addups.enterprises@gmail.com
Registered Office: Shop No A-217, 2nd Floor, Puri High Street, Sec 81, High Street, Faridabad, Haryana – 121003
Corporate Office: 936 Nayabad Main Road, Shibalay, Shop-2, Nayabad, Kolkata – 700094
