Cancellation Policy

Company Name: Addups Enterprises
Registered Office: Shop No A-217, 2nd Floor, Puri High Street, Sec 81, High Street, Faridabad, Haryana – 121003
Corporate Office: 936 Nayabad Main Road, Shibalay, Shop-2, Nayabad, Kolkata – 700094
POC Email: addups.enterprises@gmail.com
Website: www.addupsenterprises.com

At Addups Enterprises, we strive to provide a smooth shopping experience. This Cancellation Policy explains the terms and conditions for cancelling orders placed on our website.

---

1. Order Cancellation

• Orders can be cancelled before dispatch only.

• Once the order has been shipped, cancellation is not allowed.

• Cancellation requests must be sent via email or through our contact form.

---

2. How to Cancel

To cancel an order:

1. Contact our support team with your order ID and reason for cancellation.

2. Await confirmation of cancellation from our team.

3. Once confirmed, your order will be cancelled and refund initiated (if applicable).

---

3. Refund for Cancelled Orders

• Orders cancelled before dispatch will be refunded to the original payment method.

• Refund timelines:

  • Online payments: 3–5 working days

  • COD orders: 5–7 working days via bank transfer or UPI

---

4. Non-Cancellable Items

Certain products cannot be cancelled:

• Perishable goods

• Customized or made-to-order products

• Discounted or promotional items (if specified)

---

5. Partial Cancellation

• Partial cancellations are allowed only if the product has not been dispatched.

• Remaining items in the order must meet any minimum order requirements.

---

6. Contact Us

For order cancellation requests or queries, contact:

Addups Enterprises
Email: addups.enterprises@gmail.com
Registered Office: Shop No A-217, 2nd Floor, Puri High Street, Sec 81, High Street, Faridabad, Haryana – 121003
Corporate Office: 936 Nayabad Main Road, Shibalay, Shop-2, Nayabad, Kolkata – 700094