Refund & Return Policy

Company Name: Addups Enterprises
Registered Office: Shop No A-217, 2nd Floor, Puri High Street, Sec 81, High Street, Faridabad, Haryana – 121003
Corporate Office: 936 Nayabad Main Road, Shibalay, Shop-2, Nayabad, Kolkata – 700094
POC Email: addups.enterprises@gmail.com
Website: www.addupsenterprises.com

At Addups Enterprises, we strive to ensure our customers are fully satisfied with their purchases. This Refund & Return Policy explains the conditions under which refunds, returns, and replacements are accepted.

1. Eligibility for Returns

You may request a return under the following conditions:

Product received is damaged, defective, or wrong.
Product delivered does not match the item ordered.
Product is expired or unusable at the time of delivery.

Return requests must be raised within 48 hours of delivery by contacting our support team.

2. Non-Returnable Items

The following items cannot be returned:

Opened or used products
Items with broken seals
Perishable goods
Customized or made-to-order items
Discounted or promotional products (if specified)

3. Conditions for Return Approval

Product must be unused and in original condition.
Original packaging, labels, and accessories must be intact.
Clear photos or videos of the issue must be provided for verification.

Once validated, we will arrange a pickup (where applicable).

4. Refund Process

Refunds are processed after product inspection or verification via photo/video.
Refunds for online payments will be credited to the original payment method through Razorpay.
Refunds for COD orders will be processed via bank transfer or UPI.
Refunds usually take 5–7 working days after approval; timelines may vary by bank/payment provider.

5. Replacement Policy

Customers may request a replacement instead of a refund if the item is defective, damaged in transit, or incorrect.
Replacement is subject to stock availability.

6. Order Cancellation

Orders can only be cancelled before dispatch.
Orders already shipped cannot be cancelled.
Refund for pre-dispatch cancellations will be processed within 3–5 working days.

7. Late or Missing Refunds

If you have not received a refund:

Check your bank or payment provider.
Contact Razorpay support if necessary.
Reach out to us if the issue persists.

8. Contact Us

For return, refund, or replacement requests:

Addups Enterprises
Email: addups.enterprises@gmail.com
Registered Office: Shop No A-217, 2nd Floor, Puri High Street, Sec 81, High Street, Faridabad, Haryana – 121003
Corporate Office: 936 Nayabad Main Road, Shibalay, Shop-2, Nayabad, Kolkata – 700094